PT Bank ICBC Indonesia
PT. Bank ICBC Indonesia (ICBC Indonesia) is a subsidiary bank and is 97.83% owned by Industrial and Commercial Bank of China Ltd (ICBC Ltd), the biggest commercial bank in china, has been operating in Indonesia since 2007 with total 12 branches in area of Jakarta, Surabaya and Bandung. ICBC Ltd in 2007 has won various honors such as "Best Bank in China", "Best Trading in the World", "Best Management Company in China" awarded by the magazine Bankers, Global Finance, The Assets, Finance Asia, and was appraised by Economic Observer as "Most Honored Corporation in China". ICBC Indonesia has commitment to build a financial bridge to serve the ever-increasing economic corporation between China and Indonesia and it will also provides quality and diversified financial services to corporate and individual customers in Indonesia and ASEAN.
Customer Service
Job Purpose:
To provide service to the customer in informing banking products and administration process of account/non-cash transaction of customer with the purpose to provide service to the customer according to applicable service standard.Job Accountability:
- To provide information concerning types and advantages of bank’s products according to customer’s needs.
- Responsible for opening account without financial transaction including to follow up pending documents, updating customers database, follow up expired documents periodically based on internal policy and record it into phone log book register.
- Apply KYC and AML regulation for every all account opening, comply with all account opening system, internal procedure and BI regulation.
- To handle complaint submitted by the customer, maintain speed and accuracy in serving customer and keep service excellent quality.
- To receive Standing Instruction, Bills payment application. Automatic fund transfer, sweep up to account feasibility verification as transaction funding source.
- To receive balance inquiry, activation of dormant account and ATM registration.
- To prepare and submit the updating database from AML Dept before deadline to Head Customer Service / Manager Operation.
Requirements:
- Candidate must possess at least Bachelor's Degree, any field.
- At least 2 year of working experience in the related field is required for this position.
- Fluent in English, Mandarin skill would be an advantage.
Due to our growth and expansion, we are seeking for highly talented candidates to fill in our vacant position.
Apply Now | Closing date 08 April 2017
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